Our friendly Customer Support team are available to help 24/7, you can call on (03) 363 9898 or 0800 363 9898. To email your non-urgent query, please fill out the form below. If your email is urgent please use our report an outage form which is monitored 24/7.
Orion New Zealand Limited
565 Wairakei Road
Christchurch 8053
New Zealand
Orion New Zealand Limited
PO Box 13896
Christchurch 8140
New Zealand
We aim to provide all our customers with a high level of service, however, if you have any complaints or questions about our service, please talk with our Customer Support team:
Phone (03) 363 9898 or 0800 363 9898
Email [email protected]
Or write to us at
Customer resolutions
Orion New Zealand
PO Box 13896
Christchurch 8141
New Zealand
Processing your complaint is free of charge.
All complaints are acknowledged and the details are recorded in a database. The issues leading to the complaint are investigated by those skilled at understanding and resolving the problem. We may ask for further information from you during this process. Once the investigation is complete, we will discuss our findings with you.
If we are unable to resolve a complaint to your satisfaction, Utilities Disputes Ltd provides a free and independent service which can review and further investigate the issues for you. They are able to make a ruling which is binding on us to settle the complaint.
Utilities Disputes
Freepost 192682
PO Box 5875
Wellington
Phone 0800 22 33 40
Email [email protected]
Website udl.co.nz(external link)
For enquiries from media only, please call 0800 222 301 at any time or use the form above to email us.
For our latest news and media releases please view our latest news