Complaints
We aim to provide all our customers with a high level of service, however, if you have any complaints or questions about our service, please talk with our Customer Support team:
Phone (03) 363 9898 or 0800 363 9898
Email [email protected]
Or write to us at
Customer resolutions
Orion New Zealand
PO Box 13896
Christchurch 8141
New Zealand
Processing your complaint is free of charge.
What happens when you make a complaint
All complaints are acknowledged and the details are recorded in a database. The issues leading to the complaint are investigated by those skilled at understanding and resolving the problem. We may ask for further information from you during this process. Once the investigation is complete, we will discuss our findings with you.(external link)