Contact Us

We're available 24/7

To email your non-urgent query, please fill out the form below (please note this is not monitiored 24/7).

Physical address

Orion New Zealand Limited
565 Wairakei Road
Christchurch 8053
New Zealand

Postal address

Orion New Zealand Limited
PO Box 13896
Christchurch 8140
New Zealand

Complaints

We aim to provide all our customers with a high level of service, however, if you have any complaints or questions about our service, please talk with our Customer Support team:

Phone  (03) 363 9898 or 0800 363 9898
Email    [email protected]

Or write to us at
Customer resolutions
Orion New Zealand
PO Box 13896
Christchurch 8141
New Zealand

Processing your complaint is free of charge.

What happens when you make a complaint

All complaints are acknowledged and the details are recorded in a database. The issues leading to the complaint are investigated by those skilled at understanding and resolving the problem. We may ask for further information from you during this process. Once the investigation is complete, we will discuss our findings with you.

Utilities Disputes Ltd

Utilities Disputes Ltd

If we are unable to resolve a complaint to your satisfaction, Utilities Disputes Ltd provides a free and independent service which can review and further investigate the issues for you. They are able to make a ruling which is binding on us to settle the complaint.

Utilities Disputes
Freepost 192682
PO Box 5875
Wellington

Phone      0800 22 33 40
Email       [email protected]
Website   udl.co.nz(external link)

Media enquries

For enquiries from media only, please call 0800 222 301 at any time or use the form above to email us.

For our latest news and media releases please view our latest news